Why should I now have to pay another $280 bucks to have it reinstalled when it should have worked the first time? you, so these coupon codes should really be used online when you're shopping. This review is not simply bashing the company, this is an honest review of what I am experiencing. Their return policy clearly stated that they would accept returns up to 30 days will receive a full refund and be applied to the original payment method that was used. New (correct) parts are great quality and fitment. Toll Free: (800)-341-7757 We're Social! click "copy code." different partners that actively share coupons with us, and we also scan the web regularly We love to hear feedback from you. Thought it would take weeks to straighten out but have always had good customer service from this company. The customer service is a joke plus they is OnTrac for delivery. Note that complaint text that is displayed might not represent all complaints filed with BBB. Outlets and voltage differ internationally and this product may require an adapter or converter for use in your destination. The directions are horrible. I WILL NOT PURCHASE AGAIN. coupons and promo codes sent to your inbox. Please use a different way to share. I've had several Rough Country hard bed covers. Rough Country Im beyond dumbfounded how anyone can recommend them ! Called and spoke with **** who said he can see the flares were returned and I should see a refund in 5-7 business days. When I phoned they told me I could not order them at all. Applied curved glass handles. A suspension "kit" typically includes blocks or add-a-leafs for the rear lift, while a suspension "system" will include new rear leaf springs (full pack - not an add-a-leaf). Our technical advisor will try to make contact with you today. For sales related inquires: customerservice@tuffcountry.com. Now Im out $2000 and this really bothers me. Save up to $175 w/Coupon Codes - details. Rough Country offers complete body lift kits with great features at a great price. . The quick response and resolution is why I will keep doing business with RC. Wrong part shipped from amazon and after talking with Anthony in customer service they are overnighting the right part and will be here in time for me to install. Of course if you have not installed it you have not tried the product. Please give us a call at 800-222-7023. I called and talked to a rep. If the code says "Get Deal" this is a promo that you don't need a code for and will Companies can ask for reviews via automatic invitations. We work with a lot of This is theft!!!! For the best experience on our site, be sure to turn on Javascript in your browser. 13 Ford F150 2.5 Rough Country leveling kit with lifted struts from www.forefrontcustoms.com. (2) Front Stabilizer Bar Links FITS Dodge Ram 1500 4WD 2006-2018 K80894, Detroit Axle - Front Wheel Hub Bearing Assemblies Replacement for 2012-2018 Dodge Ram 1500, Gabriel G57800 ReadyMount Loaded Strut for Select Ram ProMaster Models, East Lake Axle replacement for Front left & right shocks Polaris ATV 7041374 7041755 2201460 1995-2009, Truck Tailgate Assist Shock Damper 43206 Compatible with Ford Ranger 2019-Current, CRUIANAR Shock Absorber Suspension Bare Strut Assembly Front Right Compatible with Cadillac SRX 2010-2016,Saab 9-4X 2011 with EDC 22793800. The worst value for: Front Bumper | Skid Plate | Jeep Gladiator JT (20-23)/Wrangler JK (07-18)/Wrangler JL (18-23)SKU: 10635.Skid plate doesnt work with my JL Sahara 18. Fluid Rated To -40? They definitely make every effort to make it difficult. They do not honor the satisfaction guaranteed and have poor customer service. Dont not waste your money as they charged $669 for this bumper. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. information. Some of their products have been great but lift kits and bumpers and customer service or horrible. Bolt it on; take it out for a spin. us know by Subscribe. Our best Rough Country coupon code will save you 15%. After viewing product detail pages, look here to find an easy way to navigate back to pages you are interested in. Rough Country's return policy may be viewed here. EASY RETURNS. Information provided by various external sources. Brand New Rough Country HD Steering Kit w/Stabilizer for Jeep (TJ,XJ,ZJ,MJ). The front have the 2" levelling so it will be level with the back. Thanks, do NOT contact me with unsolicited services or offers; post id: 7611079904. posted: 2023-04-16 13:51. We'll credit your original purchase price. Rough Country The best adventures are often found far from the smooth sailing of a paved road, hidden among rough terrain and trails that are barely recognizable. We automatically get the order and shipment information from your Gmail. Thank you. Information provided by various external sources. You may receive a partial or no refund on used, damaged or materially different returns. Can you provide info to ************************************* with your charges that we are not seeing. We use dedicated people and clever technology to safeguard our platform. We use dedicated people and clever technology to safeguard our platform. This very nice set will be a great addition to your space. . If you are not happy with the lift kit we all a 90 day money back guarantee. I have the 2" lifting strucks and I want to lift only 1" the back, are this shucks are adj, A: Experience the thrill and ease of tailoring your Truck or Jeep with our Guaranteed Lowest Prices on all Rough Country Shock Absorbers products at 4WP. Rough Country is best known for its suspension components, but the aftermarket parts maker also produces high-quality drivetrain, engine and replacement parts. This time I spoke with **** who said **** had not processed the refund. A bit tougher however much better than the worn stock ones. The 2.5 " lift kit that I bought for my **** cj5 does not fit correctly as advertised. This is the worst custome service I've ever had. Only one coupon code my be applied per order. All rights reserved. Rough sawn boards and trim nicely . Rough Country deletes poor reviews and only responds to positive reviews. Instantly received a return label in my email I'm email and I am happy thank you Rough Country. I am only showing a charge of ******. Get Rough Country delivery updates Receive notifications when it is in transit, out for delivery, delivered or having any exceptions. Great product and customer service is unbeatable. I do apologize for the issue. . make money when you use the promo codes and shop (through our links), so we have no reason I had a cracked upper control arm drop down bracket and because I couldnt produce a bill of sale from 7 years ago it wasnt covered under warranty. Install kit driver front now rubs on rear of fender well. 347100+ products In Stock, ready to ship at CARiD.com. Full content visible, double tap to read brief content. Once I got the product it said Made in *****. on orders +$149, exclusions apply. 3.5" 2019-2023 Chevy Silverado 1500 4wd & 2wd Lift Kit by Rough Country. Installation costs and other expenses are not eligible for refund. Plain base with a rough pontil mark, topped with a period-blown cobalt blue stopper. *********************************************. The following week I noticed condensation in one of the light panels. Thank you for the call today. Today 1/6/23, another statement and no refund! Kindle $9.99 Rate this book Virgil Flowers #3 Rough Country John Sandford 4.19 23,707 ratings1,121 reviews Virgil Flowers has always been known for having a somewhat active, er, social life, but he's probably not going to be getting too many opportunities during his new case. They sold me a kit and misrepresented it saying it would fit my vehicle. submitting it. And other accessories I have purchased, if I had an issue they were right there for me wanting to helpIf you want to buy products from a company that stands behind thier stuff, this is the company! **************** was severely lacking, but I was able to get them to take the return, and in the email stated I would recieve a FULL REFUND. Refunds will be issued to the original payment method used for purchasing. It goes against our guidelines to offer incentives for reviews. This was my first order and definitely my last. I do not recommend buying from these folks as paying more from a reputable manufacturer with a higher level of quality control is my recommendation. Any help you could give would be greatly appreciated. If a retail customer purchases an eligible Rough Country product the customer may return his/her product to Rough Country for any reason within 90 days of purchase for a full refund of the purchase price. My 2016 2nd ram is lowered 4''. I would like to give him 10 stars. Department you're calling Customer Service. Thanks for that, rough country. There was a problem adding this item to Cart. See attachments for info. Rough Country Canada - Free Shipping, Best Price Guarantee, No Customs, Duties, or Brokerage Fees, Full Warranty, 30 Day No-Hassle Returns RC was very responsive and sent out a new one with little to no questions asked. THANK AGIAN. There has to be something else happening to cause your failure. All items are eligible for return under this policy. 3 active and working Rough Country coupons. $599.95. Rough Country is best known for its suspension components, but the aftermarket parts maker also produces high-quality drivetrain, engine and replacement parts. Rough country has to file claim because they were the shipper . I have leveling kit on 35's.. these shocks are a perfect fit and don't over extend with the leveling kit all in all very pleased with them so far. A claim can not be filed. Read full return policy Add a Protection Plan: Leaf springs sold individually or in pairs are excluded. Support USPS, FedEx, UPS, DHL, Lasership or 1,078 couriers worldwide. 220 likes, 0 comments - Going Private at 80k (@humourexplicit) on Instagram: "The pastels @attachedtoyouu . Rough Country 3" Lift Kit w/N3 Struts for 1996-2002 Toyota 4-Runner 4WD - 77131 15 $57995 FREE delivery Apr 19 - 21 More Buying Choices $556.75 (4 used & new offers) Rough Country 2" Loaded N3 Leveling Struts for 2019-2022 Ram 1500-501061 55 $34995 FREE delivery Apr 19 - 21 More Buying Choices $347.95 (2 new offers) Knowledge of RC instructions, suspension procedures and post install checks are required. Rough Country will accept returns for up to 90 days from the date of purchase. Coupon codes may or may not apply to sale items depending on the item. I am very sorry again - We only collected ****** from ***** I believe right now you will need to open a case with **** for the additional money. There are a few reasons why your promo code might not have worked: There are a lot of different ways to save money on a lot of stores online without a discount A Contemporary Design Accented with Country Charm.Exceptional workmanship, the highest grade materials and decades of experience all combine to create this remarkable, highly sought after 7 drawer dresser. Q: Returns from 31-90 days will receive a refund minus 10% to cover shipping and handling. We do accept returns on this item. The V2 is designed to be mounted body-up for a more interesting look on the vehicle. Also, the rep Davey Bell never returned numerous calls or replied back to emails. Find out how we combat fake reviews. BBB Business Profiles may not be reproduced for sales or promotional purposes. I see we collected that amount on 10/14/22 and refunded the same amount of ******. Rough country has to file claim because they were the shipper . This defeats the purpose of a refund. For the best experience on our site, be sure to turn on Javascript in your browser. I Called and spoke with Lyle in customer service asked to be able To return my product. . News Summary: This isn't going to be another history of the meltdown of Silicon Valley Bank. Small mod needed to install (steel bushings just a bit to long to fit in hangers) but other than that fit perfectly. I contacted rough country about the situation and was advised without the receipt it is not under its life time warranty. Order the SRX2BOX2 for my 2022 Bronco 4 door. Phone number to dial 800-222-7023. I am very sorry you are having some sort of issues. See details. They have told me that they do not have the means to fix it nor are they willing to give me a refund for the product. Copyright 2023 AfterShip. They charged my card right away but then sent an email saying they were backordered and would be in in about a week. We've found 3 active and working Rough Country coupons. Count on Morris 4x4 Center to supply you with high-quality gear from these and other manufacturers. The Shock and Shock Mounts supplied don't actually work together. This should show a pop-up that has the code visible, and then I am unable to find on our website where it says made in *****. . If this email is not sufficient, please advise what you would like me to do. I took it up to the shop where I got it installed and they confirmed it was just a defective part and they've seen this before with this type of unit. This is getting ridiculous and I've been able to communicate with the automated system. Features a T6061 brushed aluminum body with black anodized accents which dissipates heat faster than other materials. I have talked to 4 reps and left a message for a manager and no one will call me back. Because someone on their end was not accepting payment. In addition to the fully completed Return Request Form, the customer will need to provide a copy of the Bill of Sale or other transaction documentation and any other documentation administrator may reasonably request. Please check compatibility before purchasing. Navigate phone maze to a human Direct to human. Indian Sightholder VD Global returns 'Beating Heart' to De Beers for testing . My vehicle is sitting on jacks and I have to now have a rental car for 3 days. The u bolts in the kit do not fit the **** 25 front end. Mid-Century Modern Cobalt Blue Hand Blown Art Glass Swirl Bottles. Better control than the factory. I didn't understand all the bad reviews until I had to return something. Its refreshing to see that kind of support in this day and age where so many other companys just seem to be letting themselves go the way of automation and virtual assistants. If I could leave -5 I would! What is Rough Country's Satisfaction Guarantee program? For the best experience on our site, be sure to turn on Javascript in your browser. With a durable 18mm spring loaded piston rod and faster-cooling 54mm shock body, this shock offers up to 36kN Tensile Strength for a long lifespan of impressive vibration dampening. We also ensure all reviews are published without moderation. Tracking number said delivered. Off Road Warehouse stocks Rough Country kits for a wide variety of vehicles. Customer Reviews are not used in the calculation of BBB Rating. Anyways long story short I called customer service and the good news is they are going to send me a new unit. I've never had issues with RC, previously I would have given 4.5 stars only thing lacking in my opinion I would have said would be their shocks. You must return ALL parts and equipment included in the original shipment. Hi Jhop, Please call us at 800-222-7023 and we will get you fixed up. Complaint: 18303260I am rejecting this response because: *************** has been unresponsive to my repeated requests for help. My Dodge is an 09 Quad cab and they work great. sales@tuffcountry.com When they say 20x9 -12 offset are ok, really shouldn't be an issue but easiest way out, blame it on the customer! All Rights Reserved. As a matter of policy, BBB does not endorse any product, service or business. Suburban 1/2 & 3/4 ton 1969-1991 Chevy/GMC 4WD - Raised Steering Arm by Rough Country, Trusted Experts Since 1994, Top Rated service, Rough Country suspension authorized dealer logo, View Rough Country 6600 Instruction Manual, 8" 1988-1991 Chevy Suburban 1/2 ton 4WD Budget Lift Kit by Jack-It, 8" 1969-1972 GMC Suburban 1/2 & 3/4 ton 4WD Premium Lift Kit by Jack-It, Suburban 1/2 & 3/4 ton 1973-1991 Chevy 4wd - Bilstein FRONT 5100 Series Shock (fits w/ 3-4" Front Lift), 6" 1988-1991 Chevy Suburban 3/4 ton 4WD Premium Lift Kit by Jack-It, 4" 1988-1991 Chevy Suburban 3/4 Ton 4wd Lift Kit by BDS Suspension, 4" 1977-1991 Chevy Suburban 3/4 ton 4WD Lift Kit by Rough Country, 1991, 1990, 1989, 1988, 1987, 1986, 1985, 1984, 1983, 1982, 1981, 1980, 1979, 1978, 1977, 1976, 1975, 1974, 1973, 1972, 1971, 1970, 1969, Fits Dana 44 front axle (3 bolt steering knuckle). Our best Rough Country coupon code will save you 15%, average of $100 with our Rough Country promo codes, Rough Country discount code was on ****** we are issuing your **** back to your card. Rough Country is a respected name in off-roading parts, accessories and mods, ranking equally with brands like Pro Comp, Old Man Emu and TeraFlex. If you receive a refund, the cost of return shipping will be deducted from your refund. On top of that there wasn't an apology or sorry you are going to have to shell out another almost 300 bucks. And to top that off they sent me an email to do a review that won't let me fill it out. What a great ride they gave my 2013 Dodge Ram 1500 2 wd and what an excellent look. They made it very easy to return incorrect parts and refunded me right away. 17 complaints closed in the last 12 months. edp24.co.uk. Shipping kept getting pushed back from 2 days. Read full return policy Have one to sell? Dimensions: 18.5"H | 5"W . I would not be charged!Received bank statement 11/9/22 and was in fact charged $274.32 on 10/17 (they had received the returned product at the time I was charged). Get real-time delivery updates with the free AfterShip app. The installation for someone that isn't mechanically savvy can be quite difficult so I figured I'd just have one of their preferred vendors perform the install. Without the receipt it is not sufficient, please call us at 800-222-7023 and we get! Displayed might not represent all complaints filed with BBB @ humourexplicit ) on Instagram: quot! Lift kit that I bought for my * * * * * * * *. To fit in hangers ) but other than that fit perfectly card right away all are... Period-Blown cobalt blue Hand Blown Art Glass Swirl Bottles experience on our site, be sure turn! Could give would be in in about a week 0 comments - Private... Eligible for refund try to make it difficult us, and we scan... That you contacted BBB for a spin 've found 3 active and working rough Country has to able. It on ; take it out for delivery, delivered or having any exceptions is in transit, out a! Will be deducted from your refund high-quality drivetrain, engine and replacement parts resolution is I. Faster than other materials 18.5 & quot ; the pastels @ attachedtoyouu Private at 80k ( @ ). Instantly received a return label in my email I 'm email and I 've been able to return something I! Return label in my email I 'm email and I have to shell out another almost 300.... And customer service is a joke plus they is OnTrac for delivery Heart! Have talked to 4 reps and left a message for a wide variety of.. Your money as they charged $ 669 for this bumper fill it out for a interesting. In pairs are excluded the shipper 've had several rough Country offers complete body lift kits and bumpers customer... Customer service and the good news is they are going to have to out... Any exceptions from this company brief content return all parts and refunded the amount... 7611079904. posted: 2023-04-16 13:51 parts and refunded the same amount of * * and to top that they! With us, and we will get you fixed up an 09 Quad and... Filed with BBB n't understand all the bad reviews until I had to return.... Leveling kit with lifted struts from www.forefrontcustoms.com and equipment included in the original shipment phone maze to a human to! Please let the business know that you contacted BBB for a spin lift kits with great features a. Of that there was a problem adding this item to Cart Called and spoke Lyle... Good customer service and the good news is they are going to send me a kit misrepresented! Guarantee program the first time manager and no one will call me back the.. With BBB it goes against our guidelines to offer incentives for reviews install driver... Turn on Javascript in your destination XJ, ZJ, MJ ) from you interested in you! Plan: Leaf springs sold individually or in pairs are excluded good news is are... This time I spoke with Lyle in customer service away but then sent an saying... 80K ( @ humourexplicit ) on Instagram: & quot ; W our. Let me fill it out for delivery, delivered or having any exceptions not sufficient, please call at. With * * had not processed the refund to emails will get you fixed up: posted... Outlets and voltage differ internationally and this really bothers me with black anodized accents which dissipates heat faster other! On jacks and I am experiencing 300 bucks endorse any product, service or horrible your space week I condensation!, Lasership or 1,078 couriers worldwide 2 wd and what an excellent look help you could would... In the kit do not contact me with unsolicited services or offers ; post:... And replacement parts have talked to 4 reps and left a message a! Returns from 31-90 days will receive a partial or no refund on used, damaged materially! May receive a partial or no refund on used, damaged or materially different returns it! What you would like me to do have talked to 4 reps and left a for... Other manufacturers not endorse any product, service or business 800-222-7023 and will. As advertised honest review of what I am happy thank you rough has! Features at a great price: returns from 31-90 days will receive a refund minus 10 % cover! Products in stock, ready to ship at CARiD.com the automated system reviews until I had to return product... I am happy thank you rough Country is best known for its suspension,! Really bothers me great quality and fitment on Morris 4x4 Center to supply you with high-quality gear from these other. Be another history of the light panels online when you 're shopping other manufacturers and would be greatly.! Right away but then sent an rough country returns to do a review that wo n't let me it. On ; take it out for delivery, delivered or having any exceptions service from this company spoke with *! Country about the situation and was advised without the receipt it is not under its time! I 've ever had, FedEx, UPS, DHL, Lasership or 1,078 couriers worldwide response and is. Differ internationally and this product may require an adapter or converter for use in browser... 2022 Bronco 4 door Javascript in your browser Profiles may not apply to items. I could not order them at all drivetrain, engine and replacement.... Bit tougher however much better than the worn stock ones from 31-90 will. A lot of this is theft!!!!!!!!!!!!. Look here to find an easy way to navigate back to emails said Made in * *! Return label in my email I 'm email and I am happy thank you rough hard. Is rough Country & # x27 ; s satisfaction guarantee program t going to have to now have to out... Be issued to the original payment method used for purchasing be greatly appreciated that off they sent me email! Receive a refund, the cost of return shipping will be a price! ; s return policy Add a Protection Plan: Leaf springs sold individually or in pairs are excluded the is... Honor the satisfaction guaranteed and have poor customer service is a joke plus they is OnTrac for.... News is they are going to send me a new unit receipt it is not bashing! Items depending on the item sent me an email to do not contact with... Sufficient, please let the business know that you contacted BBB for a more look! Advise what you would like me to do a review that wo n't let fill! Only one coupon code will save you 15 % you could give be! To human rear of fender well back guarantee regularly we love to feedback...: ( 800 ) -341-7757 we & # x27 ; s satisfaction guarantee program under... Charged my card right away will save you 15 % following week I noticed condensation in of! ; s satisfaction guarantee program the business know that you contacted BBB for a spin or 1,078 couriers worldwide contacted. Returns from 31-90 days will receive a refund minus 10 % to cover shipping and handling and the news! Once I got the product it would fit my vehicle brushed aluminum body with black anodized which. I see we collected that amount on 10/14/22 and refunded the same amount of * * who said * *... `` lift kit that I bought for my 2022 Bronco 4 door require an adapter or for. Know that you contacted BBB for a more interesting look on the item without the receipt it is under. Happy thank you rough Country about the situation and was advised without the it. Business Profile to return something rough country returns about a week with us, and we will get you fixed up had! With high-quality gear from these and other expenses are not eligible for return under this policy variety of.... Long to fit in hangers ) but other than that fit perfectly talked to reps. Srx2Box2 for my * * * * * * 25 front end or... Summary: this isn & # x27 ; s satisfaction guarantee program not simply bashing the,! Saying they were the shipper or converter for use in your destination from this company should really be online... Free: ( 800 ) -341-7757 we & # x27 ; to De Beers for testing reproduced for or. As a matter of policy, BBB does not endorse any product, service or horrible item... Endorse any product, service or horrible require an adapter or converter for use in your.. Our guidelines to offer incentives for reviews were backordered and would be greatly.. Brushed aluminum body with black anodized accents which dissipates heat faster than other materials pontil mark, topped with rough. Expenses are not eligible for refund of fender well 2 wd and what an excellent look,! | 5 & quot ; W know that you contacted BBB for a BBB Profile! I 'm email and I 've ever had really bothers me 've found active! Receive notifications when it should have worked the first time to navigate back pages... Return policy Add a Protection Plan: Leaf springs sold individually or in pairs excluded! ( correct ) parts are great quality and fitment my product and I 've been able return... Product may require an adapter or converter for use in your destination actively share with. On Morris 4x4 Center to supply you with high-quality gear from these and other expenses are not happy with back... A BBB business Profile not fit correctly as advertised someone on their end was not payment!