Wireless interference and how to troubleshoot it. The Nest doorbell works fine. It should not be connected to any Bluetooth devices. I got this wrong, and created a different room in Nest. As of this writing, the only way to let your Nest know youre home and active is to walk past it. Check Linked Account If you have multiple google accounts, you should verify that you are using the correct account on your Google Home app and device. Make sure that you have the latest version of the Nest app (for Nest Learning Thermostat or Nest Thermostat E) or the Home app (Nest Thermostat) on your phone or tablet. Note: Every router is different. I totally aborted the idea of using the lock but now Im locked out of using my username on the nest app to control my thermostat. It lasted 5 years until it nicely moved out of the warranty period and the compressor died. It's me again. I'll be locking this thread if we won't hear back from you again in 24 hrs. It also knows what the temperature is outside to adjust the on-off time based on that. If the Nest service is down, wait for the Nest service to resume to checkif you can add your thermostat to the Nest app. The mobile Nest app lets you control all your devices from one central app or web page. You might need to plug your camera into an outlet thats closer to the other product. Ive been an HVAC professional tech for almost 45 years and still work as a Service Manager. You dont have to set a clock or have network access, it just adapts itself to a good mix of comfort and efficiency without any surprises. That makes more sense than Nests motion detection. Thx. What you need to know is that the name of the room the thermostat is in is critical. Beyond the problems with the new Nest lineup, Google is also dragging things out for legacy Nest users. Previously, I would keep the heat at a set point during the day (while at home) and then lower it to around 60 at night. It may also have a quickly flashing data light on the device(s). They even tested a brand new thermostat and same errors. Your Nest thermostat was probably set to MAX COMFORT on your heat pump balance, which is why it was kicking in AUX heat even when it wasnt that cold. 2. Those devices could interferewith the Wi-Fi or Bluetooth signal. If you need help, contactthe person or service provider who set up Wi-Fi in your home. If youre using Chrome and still having trouble: For other issues signing in with Google, use the Google Account sign-in troubleshooter. I have had the Nest Gen 1 since it came out. I wanted to drop by and check if you still need help signing into your Nest app. Recommended Wi-Fi network and router settings for use with Nest products. I almost bought a nest about a year ago but decided against it after I read a few articles from a couple vendors as well as a few .gov sites that suggested keeping a heat pump at a constant temp. I took mine back to the factory settings and using my iPhone with the nest app, I scanned the QR codes and was able to install them, even installed 3 for a customer of mine, Thanks this worked but not sure why I lost the QR code scan option and only had option to enter entry key. Press J to jump to the feed. This allows you to reconnect Google Nest to Wi-Fi. C104 C220 C320 NC005 NC006 NC007. Yeah thats not right. I am a le to do the whole setup it is just the last step that says "There was a problem communicating with google." We recommend using Google Chrome. Or, turn on Airplane Mode on your phone. No power to the R wire? Your modem and router shouldrestart. I keep getting the message "there was a problem communicating with Google." Have a great day, The other two previously added had no issues. Explore the Nest Forum and youll see others with the same issues. Hopefully, well finally see some meaningful change in the coming months. If you scroll through more than a couple of hours of footage, the Home apps feed inevitably breaks, showing either a blank screen or an error message. But it doesn't work. They only need to be close together during setup. Check the settings on your Wi-Fi router or access. Type in the entry key you see on the thermostat screen. I have a problem with Google Nest Ask Your Own Computer Question. Tip: To help make sure youre not using cellular data, turn on Airplane mode and then turn on Wi-Fi. - edited I get this message after I (1) scanned the QR code, and (2) selected and connected to the Wi-Fi. Answered in 1 hour by: 6/25/2020. You should also restart any Wi-Fi range extenders or repeaters. 1. Make sure that Bluetooth is on when youre done. 4. The Nest is supposed to be smart. Connect your Nest Thermostats, Nest Cams, Nest Doorbell, or Nest devices and add Nest Aware to one or more devices. Thank you for your feedback on this issue, I fully understand the frustrations of not having your new Nest Cams in the Nest App or available on https://goo.gle/3A7x7ug web app. The data showed that it took more energy for a heat pump to heat the home from 60f to 70f each morning vs. just keeping the house at a constant 68f. Whenthis error appears, it means the app thinks your camera may already be set up in a home. Some switched to Ecobee and this fixed it. If youre using a dual-band router with both 2.4 GHz and 5 GHz bands, make sure they have different names. You probably just mistyped the password for your Wi-Fi network. Nest thermostats can't connect to a 5 GHz network and may not be able to tell your networks apart. Choose your thermostat and select Already installed to skip ahead to the entry key step. Let's dig deeper into this give these steps a try: I do not have an iPhone but I turned off the mobile data. Everything goes as its meant to until apparently - "There was a problem communicating with google. Tap your thermostat on the Nest app home screen, then tap Settings. What phone are you using to set up your Nest Doorbell (Android, iOS)? This is a replacement thermostat (under warranty). This does not 100% work. Ah, gotcha. I have tried to add the sensors with multiple devices with no success. I have seen these responses and am still experiencing difficulty connecting my nest doorbell to my home. It did help educate me on how I was spending before though, and drove me to make changes. 03:26 PM When my wife tries to sign in with Google (Android). As for the protect, the chances of it actually being a false alarm are slim to none. Thats great, but theres no integration with the Nest thermostat. Everything else says its offline and I cant connect. I need the least interruption to my workflow. Instead of determining if Im home based on movement. Just do a reset as per the instructions then it will show up. And right now I'm so so so bitter with Google's hardware and software groups. So in summary there are two systems for voice control in the modern home: Apple via Siri and Amazon via Alexa and neither use NEST. Rest assured that our team is always looking for ways to improve. The other part I realized is that Id sometimes forget to turn my thermostat to away before leaving the house. Not a solution. Go to the Recommended Answer. I am happy to hear that you got it figured out with Support! Also, on the thermostat it states "not connected" to the app. I think this is so frustrating all so that Google can give people an integrated experience - why not just let battery cam have a version that can be seen on the Nest app and give people the opportunity to exchange the home version for the Nest one and see what happens - cause this is a major problem that seems to have over 20+ different fixes https://support.google.com/googlenest/gethelp This was more helpful than anything else. It soures the experience of using these products in the day-to-day, and makes me much more hesistant to recommend Googles cameras. Aquickly flashing data light mayalso appear. Same thing. Rest assured that our team is always looking for ways to improve. When it cant connect, one of these help codes may appear. Please help. Wait a couple of minutes or until a steady power and connection lights appear. Whats the color of the LED status light? Do you have another phone(iPhone or Android) to set it up? Should that happen, feel free to create a new one if you have more questions or have other concerns in the future. I think Google still missed some opportunities to make it easier for the average consumer. I have come to the conclusion its just my Internet Provider that is the issue. Try the following suggestions. So so ridiculous! are you using the google app or nest app, I myself was having a problem and I had to create a google email and connect through the google app. You may have a combination of a modem and router, or they may be separate devices. I'm all for getting everything through the Home app but after making some progress early on there really hasn't been anything since then. I know my If you cant connect, try to usea different device to double check. I understand had a similar issue with a similar camera. 2.) They (this also is happening on my upstairs nest thermostat) were working just a few days ago, but after I swapped internets they will not connect to the app. You can use a computer to visit a web page like google.com and make sure it loads properly. Im sorry youre having trouble with this. Tap Get and download the app. To get the most out of Google Home, choose your Help Center: U.S. Help Center, U.K Help Center, Canada Help Center, Australia Help Center. We're having an issue communicating with the Nest service right now." I have tried resetting the sensors by leaving the batteries out for about 20 minutes. If theapp shows you a message instead of an error code, such as A weak Wi-Fi connection is affecting your camera's video quality or Your cellular connection may cause lower quality video,you can use the following articles to help troubleshoot your issue. This simple lifehack helps me maximize credit cards rewards programs for every purchase I make. I cant get it to COOL. As previously mentioned, Thessa has an Apple Watch interface, and WrisTemp Pro for Nest lets you do it from Android watches. HELP! The Galaxy Watch 5 is Ben's biggest recommendation for an Android smartwatch right now, especially with Samsung phones. Run an internet speed test and make sure your connection isnt experiencing unexpected bandwidth issues. Youre reading 9to5Google experts who break news about Google and its surrounding ecosystem, day after day. However, the new Nest cameras and doorbellare exclusive to the Home app because we wanted to create an integrated experience with your speakers and displays. Or wait awhile and try again. I bought my 3rd gen from a previous owner. The above is the fix. Been wrestling with this problem all day and this fixed it for me. If all else fails, you can try to set up your camera without using Bluetooth if you have one of the following cameras: You might want to use a different phone to set up your camera. Cannot go forward past this part on the google app. You can also use @4derickson2 suggested support link to contact them as well. Search Nest in the Search Bar. Dont need this aggrivation. 4derickson2, I'm sorry you've had to deal with this but thanks for trying. 08-18-2022 Try the following suggestions. More. Its slow to load, and breaks 80% of the time. Great fix, I spent hours trying to connect the device to the app! may also see a message "The Nest service can't be reached right now" in the Nest app. Answered! Glad to hear. Just checking in to make sure that you saw our response. If youre signing in with a non-migrated Nest Account and you have trouble signing in, you may get a message saying incorrect email address or password.. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. I'm sorry for the delay. Your Nest camera comes with an LED status light on the front. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours. Hi there, we have one Nest thermostat and 3 sensors I would like to connect. Doing this with the Nest, I was able to see how much my furnace still had to run at night to keep the heat at 60. Theyre both connected to power, and both on the same Nest Aware plan with 24/7 recording. After turning on Bluetooth, bring your phone within 12 inches (0.3 m) of your camera, and keep it there until setup is complete to help reducewireless interference that may disrupt the Bluetooth connection. Required fields are marked *. If your Nest thermostat has issues connecting to the Nest app or Wi-Fi network, you may get one or both of the following: Below are some steps you can take if youve just installed your Google Nest thermostat or have replaced it and can't addit to your account or getit online. For those of you who are still having problems, I recommend first making sure that the device is not on any other account. There is no other choice. Troubleshootwhen your camera or doorbell is offline. All devices are connected to the same network. If your internet connection is slow, you may not have enough bandwidth to complete setup. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Would I buy again? Double check that youre using the correct SSID and password for your Wi-Fi network when you set up your thermostat. Any help would be appreciated thanks. If youre using a phone or tablet, you may need to make Chrome your default browser. If it needs more time, so be it. Select Forgot Password and follow the instructions. If your Nest thermostat won't connect to your Wi-Fi network and it's running on software version 6.0 or later, a simple reset might do the trick. Junction has a cool way, pardon the pun, of notifying you if theres a problem at your home. Try to setup your camera or doorbell again while your phone is on the same network. Click here for the interactive troubleshooting guide. You can temporarily lower these settings while you connect your thermostat to the network, then change the settings back once its connected. I tried uninstalling the app, restarted my phone and continue to have issues with the app. I saw that a ton of other people were having this same problem so I ultimately write the app, Skylark, as referred to in this article to solve that problem. This is NOT helping the battle!! Its an easy fix. On the Nest app home screen tap Settings and then Add product. It also knows what the temperature is outside to adjust the on-off time based on . I primarily use the Home app for my thermostat but I still can't adjust the fan, schedule etc. Note: If other devices cant connect to the internet, youll need to contact your internet service provider to restore service. Choose your thermostat and select Already installed to skip ahead to the entry key step. But if you try to navigate through your recording history manually, its a disaster. To get the most out of Google Home, choose your Help Center: U.S. Help Center, U.K Help Center, Canada Help Center, Australia Help Center. Get an answer from an expert on the Google Home Help Forum. You can download them from theApp StoreGoogle PlayStore. Once your router finishes restarting, test the Wi-Fi connection with a computer or phone (make sure that cellular data is switched off). You should also restart any Wi-Fi range extenders or repeaters. Why can't google just make this process simple? Unplug your camera from the USB port on your computer. Obviously the microservice listener must connect to the correct broker, and possibly be configured with other parameters. Wonder what the blame will be this time.. Just changed to a mesh wi-fi system and thought it was the network but my thermostat connects fine and gets an IP. Make sure your phone is on the same Wi-Fi network as the selected network for the Nest device. Still experiencing the issue. Same here. Go to the Recommended Answer. Thanks. If that doesn't work call the support number found at the end of the help link if you keep hitting continue. Wait for 30 seconds, then plug your modem and router back in. Did you reset back to the factory settings. It was a Westinghouse air to air unit. If I click Mode - Cool, the app crashes. I hoped that the Nest Cam would be smart enough to talk to the Nest Thermostat to say, Hey, somebodys home. No such luck. Google needs to rewrite their support to state that there's no way you can save your videos or settings, because even though you happen to change your password on your router (which people should tend to do regularly for security purposes) you need to re-install every freaking device again! These errors mean your camera couldnt connect to your phonethrough Bluetooth. Are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) The only difference is the Home apps terrible handling of recording history. This functionality should have been in place from day one, or Google should have just taken the more focused approach of the Nest app and left all of its new products there, to then feed their live streams into the Home app for that centralized experience. Allow your device to connect to your home Wi-Fi network, and try to visit a web page like, Open the app again and set up your Nest camera. If that doesnt work, restart your camera or doorbell. 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Range extenders or repeaters, its a disaster answer from an expert on the Nest Cam would be smart to! Out for legacy Nest users day after day this but thanks for trying have a combination a.