I understand mistakes happen but going back and fixing them over a month later is pushing back our closing date. Who buys a home with land they cant enjoy! We don't want cosmetic repairs, we want the foundation fixed. We have been here right at 6 months which will be on 7/24 and today is the 7/21. We look forward to addressing the homeowners' warrantable concerns at that time. Mungo came out once to address my concerns and I had to wait an extensive period of time for them to even come out. A foundation crack is clearly a major structural defect. Have over 30 pictures from beginning stage til now with patch work. Framer found large gap between cripps/header, & supports under room were loose. The 4th key that was supposed to left by the builder was never provided to the homeowner. We recommend contacting a trusted landscaper to make any necessary repairs. Instead, I get scripted responses from their representatives who appear to not see reason given the situation. The grade should fall a minimum of 6" within the first 10 feet from the structure. We gathered dirt to fill holes and I had 5 trees removed on the hill. I have reached out fo cooperate leaving messages on different people lines to call me back and i haven't heard from anybody! However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Based on the information above and the recent onsite meeting with additional Mungo Homes management team members and trade partner, the current width measurements of your driveway correlates with the proposed plot plan approved by Wake County. The manager who worked with her visited my house and determined that my kitchen's faults are getting worse. Mungo Homes (mungo.com) has been receiving numerous complaints from its consumers. The average salary for Mungo Homes employees is $44,494 per year. How is the BuildZoom score calculated? *** I signed for my home in June *** If Mungo would like emails, screen shots or photo proof, I can provide it all *** First Time: (May ) I found a roof leak and reported it BEFORE I signed for my home, it was addressed by being painted over. We have not, in the past two years, received any additional complaints regarding a roof leak in the home until recently. MUNGO HOMES Ripoff Reports, Complaints, Reviews, Scams, Lawsuits and Frauds Reported Your Search: Mungo Homes There may be more reports for "Mungo Homes" For more results perform a general search for "Mungo Homes" Showing 1-2 of 2 Found Reports For more results perform a general search for "Mungo Homes" Wondering if a report is missing? Moved in the house in 2021 (built in 2018 by Mungo Homes).We found a leak and stains along one side of the house and garage ceiling. This is the case in our home. You can also call us on 020 3856 6068. The eng floor is to have 8 coats of Al2O3 finish. I was informed that he was furloughed and that *** was gonna resume the job! Thank you. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.) Filter. He also sent me an email on 9/30 stating that Mungo would reimburse me. 3) Finally, I am insulted that Mungo continues to say that the other stones were checked after I have continuously stated that the contractor ONLY replaced the one that had fallen. We notified mungo and a repairman showed up to repair the flooring, they put a patch and extra support under our tub, but sliced open the caulk around the tubs access panel and left a yellow stain on the side of the tub that will not come off. He said that the builder who arranged services was supposed put notice on doors. When you buy a home from a company like this you are rolling the dice sometimes you win and sometimes you lose. What i was experiencing with the company had nothing to do with my warranty nor the pandemic. Therefore, around November , I saw Reuben T. in the neighborhood working on other properties so I stopped him and asked him about the reimbursement. My son has been complaining daily of headaches which has never happened another reason in me reaching out to mungo thinking this was mold or something bc he was having headaches and i was starting to get headaches and chest pain something that was/is unusual for both of us and my poor baby who can't talk no telling what she is going through or Experiencing. Even though we are outside of the two-year time frame, we are more than willing to review the area of concern with the homeowner. BBB Tip: Find the right home builder for you, Need to file a complaint? Beware of Mungo. Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.) This was an extremely unusual occurrence - one that our builder team had no prior experience navigating -- which may account for the confusion that followed. Instructions for work was clear to complete at each location. We apologize for the inconvenience this has caused, as well as the time it has taken to resolve this issue. Sincerely, Pate G Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.) UNFINISHED AMENITIES BBB is here to help. We were also never told the driveway's shape would be different. X-Ray R. The Huskinses argue the circuit court erred in (1) finding the limitations period contained in the arbitration provision was not one-sided . Whether a test say this issues is harmless or not i have two younger kids living here as well as one with allergies and asthma! We have requested numerous times that Mungo have the ducts cleaned by a professional service, but they have refused. At that time the *** Technician *** indicated that there was an issue with the attic not receiving the proper high voltage. We had purchased a house from Mungo Homes in June . As a promised resolution to that claim, I was promised a $300.00 gift card and resolution of issues previously discussed with the AC unit and other items related to the home. Reuben T. replied to my message that I should contact Mungo warranty. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. ComplaintsBoard.com is a leading complaint resolution website on the Internet. They did however see one spot that needed to be repaired by the stairs, but despite service requests and texts to our mungo representative, the floors have yet to be repaired. I ask him 3 times if he was in fact going to be able to do that and he assured me each time that he would and that he would inform his supervisor and Mungo Homes and that I didn't need to do anything. Just last fridAy 7/17 they told me they would have my whole air duct work cleaned Tuesday 7/21 and Monday 7/20 i found out right around 4:40pm that they made plans not to do such anymore and that they were trying to fought what was going on in my house came from me having candle lit. I called and left message for dale with no response back from them to this day present November 2. Have removed splinters of wood from faucets, several still smell 9) Siding defective. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. I then contacted a plumbing service to come out and fix the issue. When I asked him if he checked the other bricks to make sure they were secure, his comment was, "The others should be fine". With Sincere Appreciation, Your Mungo Homes Customer Care Team. *** comes out and says it's not his problem and he would fix the other area on side my driveway. Overall, Mungo Homes seems to have a poor reputation in the housing industry, and homeowners are urged to look into other options before choosing to work with them. 48% of Mungo Homes employees are women, while 52% are men. Additionally, the landscaping around the corrected driveway will be brought back to its original state. As a result, we offered to make cosmetic repairs as a gesture of goodwill. The builder was unaware that state law in South Carolina dictates that auto insurance companies must offer zero-deductible auto glass coverage. We were told that now the whole thing has to be replaced. We will never build again. Really, we wanted the yard level why would we remove anything. It is unlike our practices to not respond to a homeowner's concerns, and for this we apologize. Our lot is not graded in this manner. as of today I have received no call from anyone about these repairs. Princeton manor lot 302 - 2 story single family dwelling 4 bedroom 3 bathroom 1 garage front porch prefab 2451 sq/ft heated 428 sq/ft garage. $770,000. Ft. Landmark 24 Realty, Inc. SOLD APR 5, 2023. Irrigation zones had not been placed in backyard nor had they completed my grading.This was after I had been in the home 2 months. I contacted them on 7/14/ 2020 showing them where it didn't work. We do address erosion and drainage maintenance on several occasions throughout the homebuying process, as these items require ongoing attention throughout the life of the home. When I closed my yard was not complete due to all of the rain. This company offers new home construction. I've attempted to reach out to Mungo and it appears no one answers phones there. Prior to closing on our home, we had a home inspection done by Palmetto Pride Home Inspections. They responded on 4/8 stating that the Sr. Warranty Mgr said this would've been home owner maintenance. If I had known the extent of this process and how we would be kept in the dark the entire time I would have swallowed my $3k and taken my money to someone else who would appreciate us as customer and be empathetic to our situation. In February , we conducted a warranty review in a good faith effort to address additional homeowner concerns, although the home was outside of the first-year warranty period. 5y ago. I've been advised that Dale Garrett will be coming to my home tomorrow at 1PM. Richmond American 3. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.) Conway, SC 29526. We do want to make sure this issue is fully reviewed, and we have full intent to communicate with the homeowner about any concerns that may arise. More than a fifth of workers at St Mungo's are set to strike over pay after Unite members at the homelessness charity backed a walkout #UKhousing. Complaint [protected]. Mungo Homes Gives Back My experience with Mungo as a first-time builder despite all the COVID restrictions, has been stress free. I wrote him the entire situation and requested his assistance in getting this situation resolved. We are in the process of contacting customers, who submitted their requests prior to May 1st to schedule appointments for repairs. They are still to this day unknown of what is going on with my home and me and my kids are having to live in this home. Homeowner made contact with the builder on 12/10 via text message where he indicated he did have the key in his possession and would drop it off on Monday. *** said that the type of material that they laid on the floor is out of circulation. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.) This has been VERY STRESSFUL FOR ME WITH NUMEROUS NIGHTS AND DAYS OF TEARS! $434,870. This is Mungo Home's Response when we requested the issue be resolved. For several weeks after that, I just waited to hear something. You guys drop the ball and should work with us. Now, in January , the foundation crack is worse, the flooring gap is worse, and the crack in the wall has returned and is now affecting the window frame. Our point of contact regarding this claim was Anthony Zeman. I closed on my new home January 24th of 2020. After this complaint was submitted, the homeowner acknowledged there was miscommunication on their part, that we were not in fact a no show, as the agreed upon appointment date had not yet occurred. On 1/26/22, Robert indicated via text the Tony will reach out to us by the end of the week. 2) As well, a Mungo employee acting and speaking on behalf of the company, should be informed before making promises. A regional builder, Columbia-based Mungo Homes, has identified 13 homes from Johns Island to Cane Bay that are "not under construction (but) can close by the end of the year," Jenkinson says.. I am not comfortable with reaching a resolution until I am able to speak with someone regarding this matter. Supervisor was fair. I am disappointed in this home buying process. Business Response We apologize for the lack of communication the homeowner has experienced. 5ba. It would appear to us that Mungo is ignoring us in the hopes we (and our foundation/grading issues) will disappear so they don't have to repair the problem. Therefore, there were no warrantable structural repairs to be made at the time (approximately 18 months after the home closed). He did indicated that he would attempt to make a visit to the property to assess and ensure resolution of issues. Mungo Homes has 50 employees. I will attach pictures! Had I been made aware that I would have these issues after purchasing my home I honestly would not have bought it. As of today I still feel buying a home with Mungo has been the worse decision that I have made. I responded shortly thereafter advising I sent the ***'s report to Ms. M on 3/22 and gave a brief history of the foundation/grading problems. The septic tank was pumped by a company at Mungo Homes expense. 1003 Meridian View Ct, Knightdale, NC, 27545. Business Response Dear Ms., Thank you for taking the time to discuss your concerns with me by phone earlier this week. I do not accept the "he didn't know" excuse. We will be making all repairs/replacements necessary to ensure two vehicles are able to be parked alongside one another. MUNGO HOMES - Request Information - Real Estate Services - 138 Canal St, Pooler, GA - Phone Number - Yelp Auto Services Mungo Homes 2 reviews Unclaimed Real Estate Services Edit Closed 8:00 AM - 5:00 PM See 6 photos Write a review Add photo Location & Hours 138 Canal St Ste 203 Pooler, GA 31322 Get directions Edit business info About the Business This was NEVER addressed when I was buying the home which to me seems deceptive as I've had multiple landscapers confirm that Mungo would've been able to identify this prior to even trying to sell the house. Taylor Morrison2. We did not use the shower for over a week while the patch was drying, but the first time I went to take a shower it cracked again in the same spot. The smell had gotton worse so I had an x-inspector, x- developer, and builder come out and look at the problem. I purchased my home in August 2,2019. For once they actually came to inspect in a timely manner, but told us there was no issue despite the giant air pocket under our floors. The other issue I am very upset about is that my home is missing gutters. We had ***'s do their inspection prior to showing them the home inspection report. Ashton Woods 7. The contractor had to cut a large hole in the wall of our master bedroom to fix the problem the builder had caused I was assured by Mungo's Maintenace Manager Kenny that he would come back in a few days and fix it. Floor is chipped, scratched, & worn. Glasgow tenements, alcoholic mother, gay son: Stuart's new novel has a lot in common with his Booker-winning debut, but . 05/27 - HVAC Company stated it was not their issue and to reach out to the builder. A new home should not bread this many issues. I did so on 9/10. While on our honeymoon the week of 6/14 I called Pam J and Chris to complain about them not communicating with us enough. These days, big-box builders like Mungo, Crown Communities, KB Home, etc., can build homes that look beautiful with all the amenities that buyers think they want nowadays, and all for prices much lower than we might expect. *** contacted *** Electric to evaluate the property. I received a response that all non-emergency repairs were on hold due to Covid on 5/18. Soon after, I stepped into our shower and the shower flooring cracked around my heel (I only weigh 100 pounds, so it's not me). Mgmt said to avoid talking to neighbors about issues with our homes. Try a handmade pasta dish, or sip on a glass of wine. I waited and waited so I took pictures from start to end for documentation. They told me today it will cost me 5,000 to 7,000 they must think I'm rich and stupid to fix a problem I made the aware of in april after the irrigation was installed and the rest of the yard was graded. Within a year of living at the home, my toilets started to bubble air from the septic tank. Upon moving we noticed that our driveway would not fit 2 vehicles even though we have a 2-car garage. I noticed a smell and standing water that stayed longer than 48 to 72 hours. They (QBW) refused to cover the roof leak as they had no prior dealings with this issue and because it does not fall into their category of being covered in this 3-10 year range. Self Employed Contractor (Former Employee) - Columbia, SC - January 5, 2018. Well guide you through the process. 4. Review of Overall Experience . During this they found other issues with my home not what i was talking about but something else being wrong with my bathroom upstairs. Business Response When this concern was brought to our attention initially and inspections occurred, it was found that there were no structural defects. NOT flying off, but actually sliding down the roof. Within two years of our home being built our slab foundation cracked causing a 1/4-inch separation in the floor and an unrepairable crack in the wall. He appeared surprised that I had not received it nor heard anything about it but he promised to follow up with his boss about it. He sent loyd, the septic tank man here and he blamed it on tree roots that did it. Mungo Homes is shady and want you to correct there mistakes! For Sale: 3 beds, 2.5 baths 2419 sq. Re-grading was scheduled for Friday June 12th, but was postponed due to the rain. 175 Sessile Oak Dr, Savannah, GA 31419. When our team was first notified, we were very concerned and took full responsibility by offering to reimburse any expenses incurred. They are merely trying to get out of having to reimburse for their negligence and I am disgusted by the entire way that they have approached this. All in all anything I've hired anyone to do they keep asking for my results with everything but not giving me no ideas on what they think is causing the issues. Business Response We appreciate the response. Meanwhile, our shower is out of commission. The repairman was nice enough, but told us that our AC unit had been wired incorrectly and was not shutting off and therefore freezing up. He asked to see if I could reach them myself. It is still Mungo's name on the product, whether they fix it or not. Please take note of my experience when you are shopping for a new home! That is hazard my life and my kids . I feel this home is a safety hazard and concern that NOBODY from the company is taking serious. We will review all foundation/grading issues as well as any unaddressed warranty items. A Mungo Homes representative will be in contact with the homeowner directly to seek additional information and to schedule a visit to the home. I don't have any cons about working for Mungo Homes. Is this your company? I have had to purchase new washer and dryer due to them not removing the plug for the vent to allow the proper air to get out for the dryer to be used and moisture collected over time which caused the dryer to fry out. The most common ethnicity at Mungo Homes is White (65%). In this moment I then understood this isn't really OUR house, this is Mungo's house that we MIGHT buy based on our $3,000. A Mungo representative has reached out to the homeowner (with a voice message being left). Ft. per Sq. 92. I will not be satisfied until the issue is resolve and Mungo make it right with me! I requested that he wire a 210 outlet in the garage for my tanning bed. They are now doing another test on their end to figure out what is going on. I enjoyed every moment. From April 30th dry wall meeting I have update emails from Scott on the following dates: 5/8 5/20 6/17 My husband and I decided to randomly stop my with our real estate agent on May 31st since we hadn't seen the home in a month. Then they tried to say we must have removed dirt from on top of it! Current Employee, more than 3 years. We desire to be treated with respect and not pushed off to the side because we are a young couple. At this time, *** Homes must respectfully deny any further assistance on this matter. " Negligence still happened at their hand. Now. I reached out to Mungo Homes in Wilmington for some information. Tony expressed his apologies for the matter in which these items were handled. They are giving me the run around about finding and fixing issue. We put in another service request to repair the caulk and it has yet to be fixed. So i reached out to mungo on 6/7 with my concerns that i thought this was mold bc it just keeps coming back and getting on everything. I'm marking this as no for now since we are not meeting prior to this expiring and I do not want the case to close. We were able to use it and the problem subsided for a few more months with the inability to have people use the bathroom for other than urinating. Business Response The concern of a roof leak was brought to the attention of our warranty department at the time of the homeowner's 11 Month Visit, in May. . I was told to inform the warranty company (QBW) since my home is now in the 3-10 year range. We have attemted to fit 2 Honda Accord's side by side. Mungo has Lied to me about appointments who have never showed up or either made decisions against what they told me they were going to do to something else. Not trusting mungo, we had a professional roofing company inspect the roof because I was terrified the rest of our roof would soon suffer the same fate. 2022 Top Workplace in South Carolina I'm certain an attorney would file suit against both Mungo and QBW in the event this is not structurally repaired. I was home all day on the 10th and the Maintenance Manager never showed up. It is very easy to see there is a big difference . We promptly reacted each time an issue was brought to our attention. Spoke with Billy who confirmed he was in charge and had arranged it. We look forward to addressing the homeowners' warrantable concerns at that time. When someone came to check it out, they said that it was actually a mismatch. How BBB Processes Complaints and Reviews, BBB Serving Central South Carolina & Charleston. 2020-07-02. :-) Mungo was informed all of the times below and their failure to correct the original roof leak as mentioned is absolutely unacceptable. Then I contacted them again on 05/04 and 05/06. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.) Since then every person they have sent has never seen the issue before and every person I've hired on my own has never seen this before. Mungo Homes (mungo.com) has been receiving numerous complaints from its consumers. They tried to fix it again, unfortunately, the leak came back. Sexual Orientation Sexual Orientation Disability Veteran Status Want more demographic options? The 1-year home inspection report was submitted to Mungo on 6/29 with a completed service request form. 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