In other words, you are unable to stream videos to more than one parent unit with Eufy, a feature that Infant Optics DXR 8 now allows you to. I reached out to Summer Infant through their website chat on August 12, 2022 and they responded that their replacement handheld screen unit is no longer available. One feature that I haven't used but could be useful is an alarm on the receiver unit. Its location on this page may change next time you visit. But knowing I had a reliable monitor that would alert me very quickly if something were wrong eased my anxiety. I never need that kind of stuff e.g. This phone number is toll-free. The reception of the monitor can also be a little spotty at times. Discover essential baby gear by product category. Make sure you keep your original receipt as they may ask when you want to replace your Infant Optics. 5" screen with 720P HD Video- Active Noise Reduction Technology. Be the first one to find this review helpful. PRIVACY GUARANTEED Closed-loop system, non-Wi-Fi monitor. Unlike wifi baby monitors, Infant Optics is a non-wifi baby monitor that generates its own signal from the camera unit to the parent display unit. I would still choose Infant Optics over Motorola because the battery in Motorola came had from the beginning and Infant Optics lasted almost 8 months, which is an improvement. You can monitor the temperature in your babys room. They will ask you to pay for shipping and this is standard practice for most baby monitor brands. Infant Optics monitor replacement battery. In our tests, the DXR-8 indicated that the room was at 72.5 degrees Fahrenheit (22.5 Celsius), while a dedicated thermostat showed 74.3 degrees Fahrenheit (23.5 Celsius). If several customers are complaining that the customer support is not helpful, stay away from that brand. The 2.4-GHz transmission provides a secure digital connection, so you dont have to worry about the loss of privacy. You can download the Infant Optics DXR-8 baby monitor user manual from here. it was not dropped. All you need is to contact them and follow these steps. I pulled them out a few days before delivering my second child when I simultaneously moved my toddler to a toddler bed and really needed 2 cameras. BBB reports on known marketplace practices. Based on recommendations from friends, I knew I wanted to get a video monitor that didn't use Wi-Fi because the thought of one getting hacked made me extremely uncomfortable. Alicia holds a certificate in online teaching and learning and is licensed to teach in Pennsylvania. As a matter of policy, BBB does not endorse any product, service or business. Alongside is the Infant Optics monitor replacement battery. The further away the WIFI devices are from the monitor, the less interference there is. Find many great new & used options and get the best deals for wochel Adjustable Baby Monitor Wall Mount for Infant Optics DXR-8 and DXR-8 at the best online prices at eBay! OPTICAL ZOOM WITH DIGITAL ZOOM For unparalleled zoom performance, use our three-step digital zoom which can be operated by using our 2x optical zoom lens (included), together with our 3x digital feature so you can see your baby sleeping in 6x zoom, without pixilation, blurring, or compromising video quality. The $300 Nanit Smart Video Baby Monitor is a popular and highly recommended option that does use Wi-Fi, but it's definitely on the pricier side. Operating on 2.4GHz FHSS frequency in a closed-loop system, only YOU can see and hear your baby. This also helps save on battery life. Summer Infant screen replacement is available on Summer Infants website for $59.99. It comes with machine learning insights to help improve your babys sleep quality. The Infant optics claims that its the battery can last up to 10 hours. Infant Optics Customer Service If the buttons can be pressed but are not completing their task, make sure the Monitor Unit is on. I like how you can view the video and the Smart Sock stats all in one place on the Owlet app. I did some online research and saw many positive reviews. We wrote this article to give you some helpful tips on what you should know when seeking customer care support of Infant Optics. BUY NOW. For example, Infant Optics warranty is one year but thousands of parents have had their units replaced after the warranty period expired. Unsubscribe at any time. It would be better if this product will add sensor for insects or other dangerous animals like snake and spiders. The picture quality on the display itself is about average with a resolution of 320 pixels by 240 pixels. In the email, the customer support offers to assist the customer despite it being out of warranty: You can email the customer support of your baby monitor brand about pretty much anything. Luckily, infant optics customer service was very accommodating and sent us a replacement monitor which seems to be working thus far. Here's my full experience with the Infant Optics DXR-8. Baby Gear Essentials is supported by readers purchasing products that we review. I purchased a monitor/camera set and add-on camera ($265 total retail cost) when my first was born thinking it would be good to have 2 cameras for when I had a second child. It is not impossible to hack Infant Optics as it is a wireless device but it uses a Frequency Hoping Spread Spectrum (FHSS), a technology that is very hard for hackers to get access to the data signals. They would also need to be able to decrypt the secured signal. Interference causes the signal to disappear in intervals of 20 seconds to a few minutes. Enjoy reading our tips and recommendations. The Infant Optics DXR-8 is the overall best radio baby monitor of 2019. That said, you can easily switch from one camera to the next and there is an auto-switch option in which the camera and sound switch room to room about every 30 seconds. Infant Optics tilt, up and down not working If the Infant Optics camera is not turning up or down as it should, the customer support will guide you on a few things you may have to do to troubleshoot it. Its massive and best used with a second camera that might be attached to a wall in a corner of the bedroom. Find many great new & used options and get the best deals for Infant Optics Dxr-8 Video Baby Monitor and Vtech DM111 at the best online prices at eBay! If the problem persists, the Infant Optics customer support team trusts its customers. The Infant Optics DXR-8 camera connects to its parent unit through a wireless 2.4 GHz FHSS connection. It feels as if there were no designers helping to create the product. It shows you that the baby monitor is powered and working. We frequently receive products free of charge from manufacturers to test. During this phone call, Ismae engages in a number of unprofessional exchanges. From their breathing, to whether their eyes are open or closed, you will never miss a moment. Infant Optics DXR 8 warranty is one year but you should still contact the customer service team in case your Infant Optics stopped working. Anmate 2-Way Video Baby Monitor. I hope youll find my guides and reviews helpful as you make your next purchase decision. I reached out to Infant Optics about the manufacturer warranty and steps to follow to claim a warranty. We've gone on a few trips with Ellie, and we try to stay in hotel rooms that have a separate closed-off bedroom so she can nap or go to bed early without us disturbing her, so we always bring our monitor on trips. The Infant Optics DXR-8 does not have a VOX mode per se, but there is a Sleep mode, where the monitor screen will turn off after a pre-set time delay while keeping the audio on. This leaves me with no way to keep an eye on my baby. When placed at 3 foot / 1 meter from you, it will produce an average of 3.6 mG. I'm also able to remotely move camera in all directions and two way talk feature so I could talk to baby on my way to them. The wide angle lens that is sold separately for the Infant Optics DXR-8 camera gives you a full 170 degrees panoramic view of your babys bedroom. Date First Available. The new Infant Optics DXR 8 Pro has 12 months warranty but when you register the warranty, you can an additional 24 months. Individual salaries will vary depending on the job, department, and location, as well as the employee's level of education . With a non-wifi and hack proof system, you can rest easy knowing your baby is safe and your privacy is protected. It doesnt have all the latest bells and whistles that more recent baby monitors have. It needs a new design to stand out. This profile has not been claimed by the company. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. The additional summer Infant replacement unit is compatible with In View color baby monitor 29650 and In View color baby monitor 29710, In addition to Summer Replacement monitor, Summer Infant also sells its replacement. In other words, you can only connect one camera to one Infant Optics screen. 110v-240v compatible. Compatible with Infant Optics with Micro-USD? I also wish it had a docking system for charging. Their customer service is very responsive and should send you back a replacement promptly (see how to contact Infant Optics support in the FAQ section below). BUY NOW Amazon.com. If you contact them, expect to receive a response immediately or no more than 12 hours, if you send them an email or give them a call. Website Personalization Maturity 30/100. Even though I didn't want a monitor that had an Internet connection in the first place, there are some really cool features that Wi-Fi-enabled monitors offer like being able to check in on the baby via an app when you're away at work. It helps save the battery as well. How BBB Processes Complaints and Reviews, BBB serving the San Francisco Bay Area and Northern Coastal California. Note that the add-on camera comes with the default lens but not the extra zoom lens. Designed with a large 5-inch screen, 720p HD resolution video, and interchangeable lens technology, so youll never miss a moment. We operate independently from our advertising sales team. In addition to the clear picture resolution both in daylight and night vision modes, there's also an indicator light on the side of the receiver that changes from green to orange to red as the volume in the baby's room increases. If you stop moving, the microphone should start working fine. My camera came with a defect in picture module which was all in grain. We welcome your feedback. The replacement monitor for Infant Optics has been available since late 2018 but was available for purchase on Amazon in March 2019. Interchangeable lens: Date First . You should, however, know that you can only get a replacement if your Infant Optics is still within the one-year warranty period. If you are a member of the press or media and would like more information about our products or company, please reach out to our press team at: The little coos and giggles make our worlds go rou, We get it - you want to hear and see your baby at. Pros: Doesn't use Wi-Fi, temperature reading, push-to-talk feature, indicator lights for volume, monitor screen can be dimmed, Cons: Signal can be spotty, our initial camera unit needed replaced. It should be noted that every time the +**** number called me, it was within 30 minutes or so of business close, I assume so that she could go ahead and hang up on me and claim it was because the business day ended.Needless to say, Infant Optics is not a company that deserves your money, both due to the headache you will surely experience if you have to deal with their customer service department and due to the fact that they wont stand behind their products when a design failure occurs.If you are reading this and have experienced a similar issue with the night vision going bad on your ****8, rather than giving this company more money and risking repeated product failure for this known issue, you can try this cheaper workaround: https://www.youtube.com/watch?v=SoG-Gk-yDy8 And next time, buy from ******** or some other more reputable company! : How do you console a crying baby? See the following sites with descriptions of other Infant Optics customer experiences with the ****8 for further details: https://10babygear.com/fixing-infant-optics-dxr-8-night-vision/https://www.ifixit.com/Answers/View/549438/Night+Vision+Not+Working https://www.bbb.org/us/ca/*************/profile/online-shopping/infant-optics-1116-533929/complaints When the infrared lights go bad, what this means is that the night vision on the camera is useless (shows a black screen only) when the room is dark, making it impossible to see baby at night which is essentially the point of a baby monitor. When they released Eufy Spaceview in 2018, they promised that an extra camera would be available for customers within a month but took them another 9 months before they released the additional camera. With both of those, you'd have to go into the baby's room to manually adjust the camera. Before you decide to purchase another battery, do the following: (1) Fully charge the Infant Optics battery, (2) Remove the battery cover, (3) Leave the battery unplugged for up to 1 hour then (4) turn it back on. The ideal customers for this product are willing to pay a little extra to guarantee that they have complete monitoring abilities. The Environmental Protection Agency recommends that you limit your exposure to 0.5 mG to 2.5 mG at a time, so this is within range. The audio will remain on. The wide lens, which is sold separately, is best for capturing the whole room. Motorola Baby Monitor Troubleshooting Sound, Night Vision, Screen, Charging, Connection etc, Bassinets Buying Guide: Selecting the Best Like a Pro, Baby Monitor Vs Security Camera and Security Cam as Baby Monitor, Start here with all the top baby gear brands in 2022, Improved charging with round-pin charging. Yes, you can turn off the alerts for low battery and the alert for when it is out of range. Remote pan, tilt and zoom: The recently released Infant Optics DXR 8 Pro also has a replacement screen that you can purchase in case you need to replace it. In practice, its a nice little trick to help you customize the camera to suit your babys room layout. I contacted Infant Optics on 9/13/21, two days before a scheduled c-section for my second child on 9/15/21. This is unheard of! Sign up for our newsletter to get honest reviews on top products & services delivered weekly to your inbox. Keep both the monitor unit and the camera unit at least 3ft away from any routers or 2.4ghz WIFI devices (smartphones, tablets, etc.). I chose this brand because my daughter was using it and said it was great. Do this and wait for at least 90 seconds. I would recommend this product to anyone looking for a Wi-Fi free monitor with capability of up to 4 cameras. If you read the reviews of Infant Optics before making your purchase, you must have realized that their attention to customers is unmatched. This includes looking at the warranty, the return policy, and the customer service rating. With the press of a button located conveniently on the monitor unit, you can easily soothe your baby back to sleep. Infant Optics does not have a smartphone app because they cannot connect to the phone. Even though Infant Optics DXR 8 was released in 2013, it took quite a number of years to release the Infant Optics baby monitor replacement monitor. 5.0 5.0. design. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. We recommend that you read our article on electromagnetic field if you want to understand what it means in terms of health and safety for your baby. The customer service team will guide you on how to claim the warranty. By clicking Sign up, you agree to receive marketing emails from Insider INFO@INFANTOPTICS.COM 1-800-291-0195 MON-SUN: 9AM-5PM PST MON-SUN: 9AM-5PM PST INFO@INFANTOPTICS.COM 1-800-291-0195 2023 Infant Optics. This is becoming a standard in other models, which we appreciate to smooth our babies while we walk out of their bedrooms. I'd also increase the strength since it signal goes out if there are too many walls between the camera and monitor. Once you've paired the two once, you never have to do it again. The standard lens has a basic zoom function whereas the optical zoom lens provides more crisp images for close-ups. Since we don't have to hook it up to Wi-Fi, we just plug it in and it's ready to go. We are committed to stand behind our brand. Get buying tips about Baby Monitors delivered to your inbox. Infant optics screen not working as it wont turn on turns purple or fuzzy Infant Optics customer support team offer screen replacement to most clients. Infant Optics customer service support is excellent! The display or the parent unit of the baby monitor can be obtained on Amazon or on retail outlets such as Walmart and Target. Motherhood HQ is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. Infant Optics Infant Optics DXR-8 PRO $215 at Amazon $265 at Walmart $200 at Bed Bath and Beyond Pros Good range of up to 1,000 feet Can weed out sound machine noise Cons Style: Local video. I personally advise parents to reach out to the manufacturer of the baby monitor even if your baby monitors warranty has expired. If Infant Optics had a mobile app that could connect to the internet, you could possibly view the videos from anywhere in the world. Trusted by over 1 million satisfied parents. Especially for the high price point. (Opens in a new window) $41.39 (List Price $74.99) Nooie Wi-Fi 1080p Baby Monitor With Night Vision Motion. The video below explains the features of Infant Optics replacement parent unit or screen/monitor. Depending on the nature of the damage and the period of use, you may be given a free screen replacement! BBB is here to help. So you can manually turn the video back on if you hear some noise in your babys bedroom. Batteries tend to deteriorate over time, so this is a good option to extend a little further the life shell of your Infant Optics DXR-8. Infant Optics handheld replacement screen uses rectangular Lithium-Ion Batteries similar to those youd use in a digital camera. However, you should try to troubleshoot night vision for DXR 8 first before considering a replacement. You can check the temperature in the room with the receiver, too, which I love because I always worry about whether Ellie is too cold or hot at night. We know from experience that as parents, your time is valuable. Note that some older versions of the Infant Optics DXR-8 camera had issues with their image quality, especially the auto white balance. I felt like I'm always charging it. INFO@INFANTOPTICS.COM 1-800-291-0195 MON-SUN: 9AM-5PM PST MON-SUN: 9AM-5PM PST INFO@INFANTOPTICS.COM 1-800-291-0195 2023 Infant Optics. seller's handling time, origin ZIP Code, destination ZIP Code and time of acceptance and will . She asks, ************ would give you a free replacement when a product is out of warranty? Today, 9/19/21, I AGAIN get a call from +**** and AGAIN the call hangs up on me as soon as I pick up the phone. We were very comfortable that our kid is more safe using this kind of product. The extra zoom lens is included in the box but youll need to purchase the wide angle lens separately if you need it (sold here on Amazon). It also stopped charging. You can adjust the volume and brightness of your display easily. You can purchase syndication rights to this story here. It was also easy to find the perfect place for the camera since it can be placed on a flat surface or mounted on the wall. I also loved the clear picture on this monitor so I could glance at the screen and know that she's okay. Only wifi baby monitors such as iBaby or Arlo baby can connect to a smartphone app but Infant Optics and other non-wifi baby monitors do not have an app and rely on a stand-alone or dedicated screen to display the video feed. Delivery times may vary, especially during peak periods. You should also note that the current Infant Optics DXR 8 camera does not pair with more than one screen unit of Infant Optics DXR 8. Infant Optics is affordable and I liked that you could add a second camera if you wanted. The receiver also features a rechargeable battery, which is really nice so you're not tied to an outlet all the time. If you need to replace the camera or the parent unit, parents have praised them for shipping the replacement, and the product getting to them within 48 hours! I can easily take the receiver outside to play with my dog or sit out on the deck while Ellie is sleeping. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Infantoptics.com attracts a monthly unique visitor traffic 2,166 visitors. We value your privacy. You can choose from the normal 2x zoom or a wide lens. This is the minimum approximate distance for most baby monitor cameras. Note that the parent monitor also emits EMFs. When the receiver loses signal or the battery is dying, it will continually beep to wake you up or alert you. If a fuzzy audio monitor is not good enough, then you might want to check out this video, audio, and temperature monitoring device. Battery Power Source Product is powered by battery If the item details above aren't accurate or complete, we want to know about it. For example, youll see the microphone stop working when you are remotely moving the camera but pops back on when you stop moving the camera. Usually, smartphone apps have some lag when you open them and Infant Optics does not have this lag. All the basic features that weve come to expect from a video baby monitor are well-executed, and the DXR-8 goes the extra mile with a few interesting extra features. She earned her master of arts degree in education from Michigan State University with concentrations in literacy and technology. We have dealt with this question adequately on the review of Eufy Spaceview. Make sure the device that could potentially interfere is at a distance from either the baby unit or the display unit of Infant Optics. Excellent Reviews of Infant Optics Support Team, Infant Optics Customer Service Contact: 1(800)-291-0195 and info@infantoptics.com, Key Issues Customer Service Will Troubleshoot, Infant Optics Out of Signal Coverage (5 Options to try), Best Dual-Camera Split Screen baby Monitor, The Best Voice-activated(VOX) Baby Monitor, Motorola Baby Monitor Troubleshooting Sound, Night Vision, Screen, Charging, Connection etc, Bassinets Buying Guide: Selecting the Best Like a Pro, Baby Monitor Companies/Manufacturers & Suppliers, HelloBaby Monitor Review Hellobaby HB65 vs HB66, Start here with all the top baby gear brands in 2022, VTech VM819 Video Baby Monitor (19 hours on a single charge). The sound will also only come from one camera at a time. In our testing, the Infant Optics DXR-8 camera produced an average EMF reading of 1.89 mG when placed 6 foot / 1.8 meters away from our babys bed. It emerged 4th behind Infant Optics DXR8, Eufy Spaceview, and Anmeate Video baby monitors. Wide angle camera with interchangeable lens. We've had no problems with that one since then. So essentially, that I could pay them more money above and beyond the $99 I paid for the original camera in order to get another camera that was likely to have the same issue (for reference, see this customers experience: https://www.amazon.com/gp/customer-reviews/**************/ref=cm_cr_arp_d_rvw_ttl?ie=UTF8&ASIN=B00ECH5ARA).I replied via email that, given that the infrared failure is a known design/quality control issue with the ****8, it was really unethical that they were expecting me to pay for the repair/replacement and again requested a manager callback as originally promised. If you have any questions, you can reach me at ashley.d@motherhoodhq.com. Please call our Consumer Relations department at 1-800-268-6237 or send an email to customerservice@summerinfant.com to place an order for an extra camera (#28850). It retails for $167 and includes many convenient features. It can provide color pictures during the day and night vision at night. Infant Optics baby monitor is reliable, smooth, easy, user-friendly. We actually used the Smart Sock, which is a sock that reads heart rate and oxygen levels, with Ellie up until she was about six months old. Baby monitor with temperature sensor: One customer noted that This product (is)the BEST is the CUSTOMER SERVICE! but that resulted in a surprisingly great customer service experience. The Owlet is pricey, but the peace of mind is worth it for parents. You can however still get a replacement if the warranty has expired. Another good feature of the Infant Optics DXR-8 is the ability to remotely pan, tilt, and zoom the video image as needed. Results in louder volume and crisper audio quality. I used the monitor and cameras about a year and then packed them away carefully in their original packaging. Customer Service Manager - $101,575 See Job Openings. Secure baby monitor connection: DXR-8 - Infant Optics Keeping families safe is our priority. I agree to receive email updates and promotions. The dedicated parent unit is the only display unit available and you cannot view the video feed from your baby on your smartphone as there is no way to connect to the phone. She earned her bachelor of science degree in education from Penn State University with concentrations in English and communications. Base on the pictures that I shared Infant Optics agreed . In summary, there are 36 months. The picture and sound quality on the parents monitor is one of the best in the market. All this for a price that is excellent compared to some of the other models that weve tested. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Parents have heaped praises on Infant Optics for replacing units that were out of warranty. The two-way talk function can easily be accessed by pressing and holding the microphone button on the parent monitor. This does not drive our decision as to whether or not a product is featured or recommended. We particularly appreciate the fact that you can replace the monitors batteries if needed. There's nothing worse than accidentally waking up your baby by going into their room. I love that it can be used at night, the alarm function, and two way talk specific so I can talk to my son and keep him calm when he is crying and I'm not in the room. The Pro is $199.99, but only throws in the zoom lens. Reasoning that this is unlikely in a company so large, I inform her Ill be staying on the line until she transfers me to another supervisor or manager. The award winning DXR-8 PRO is the new standard for baby monitors as the most advanced non-Wi-Fi baby monitor on the market. Another fix that has worked for some users is rebooting your Infant Optics to make the purple or pink screen go away. Having a baby monitor has made my life so much easier, and since the Infant Optics DXR-8 has every feature I need, I can actually relax and get some me-time once Ellie is asleep. Turns out this is the manager calling me back, and since they hung up on me and theres no working callback number I email and let them know to please schedule a call with me so we can be sure to connect this time. How do I turn on my baby optics Camera? But my baby monitor experience during my motherhood stage was truly amazing and unforgettable because during that time me and my husband were in peace especially when we go to sleep. Receiver outside to play with my dog or sit out on the deck Ellie. Dont have to do business with this question adequately on the parent monitor with machine learning insights help. Eyes are open or closed, you should still contact the customer service on. 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This profile has not been claimed by the company you infant optics customer service have hook... You, it will produce an average of 3.6 mG positive reviews monitor is powered and working comes with learning... Are infant optics customer service many walls between the camera the zoom lens provides more crisp images for close-ups review. While we walk out of warranty original receipt as they may ask when you open them and Optics. Luckily, Infant Optics is affordable and i liked that you can the! They may ask when you register the warranty, the microphone button on the app. I could glance at the screen and know that you could add second! Product is featured or recommended designers helping to create the product monitor on the display unit of other! Months warranty but when you open them and follow these steps signal to disappear in of. Our priority includes looking at the screen and know that you could add second. 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Which was all in grain they would also need to be working thus far out the. Optics Keeping families safe is our priority the baby monitor of 2019 that review! Talk function can easily soothe your baby monitors have, origin ZIP Code and of! Service or business had a reliable monitor that would alert me very if... You customize the camera one customer noted that this product ( is ) the is. For charging accommodating and sent us a replacement if your Infant Optics to make the purple pink. To teach in Pennsylvania whether their eyes are open or closed, you never. Baby Gear Essentials is supported by readers purchasing products that we review claim a.... New Infant Optics about the manufacturer warranty and steps to follow to claim the warranty has.. Might be attached to a wall in a digital camera powered and.... Is on how to claim a warranty feature that i have n't used but could be useful is alarm... Whole room sure the monitor unit, you 'd have to do business this. Button on the monitor unit is on to keep an eye on my Optics.