I want to see what happens next. If you dont receive direct deposits, there is a $5 fee per month. Checks deposited through Ingo require a fee of 2 percent for payroll and government benefit deposits with a pre-printed signature, 5 percent for all other checks, with a $5 minimum fee per check. If they do, how do their representatives not know how to implement it without the customer losing all access to their funds? Online access, mobile number verification (via text message) and identity verification (including SSN) are required to open. Please read upon on Chime and Varos before considering Go bank. Again, #Go2bank has mistakenly locked my card; a CSR and I unlocked it; then the bank said they locked it again. Besides the direct deposit, good luck might be a requirement. I have had the best experience with GoBank. Partner terms and conditions apply. They won't even specify what transactions triggered the flag, and they never reached out to me to even get clarification on any transactions. i ask them to stop my paycheck from getting direct deposited. Crockett, TX, Jeanyce Thompson It is important to note that this card provides larger cash back rewards at specific locations such as, Exxon and Mobil, Advance Auto Parts, and Jiffy Lube. I filed a complaint with the Federal Reserve and during their investigation of my account not only did they find I did not owe the 4385.03 at all, but that Gobank OWED ME almost $2500 which gobank refused to pay and I ended up receiving it directly from the federal reserve instead about 6 months later. Stay away from this bank. Where is the advantage of GoBank? Get quick answers with our robust library of help articles and videos. Sometimes customer service reps at other banks have even admitted to me that they manipulated the order of debits and deposits to that I would be more likely to have to pay an overdraft fee or have a low balance. When I could do that being that I get direct deposit. Suddenly I'm transferred to Go2 and it sucks. Neither GO2bank, Green Dot Corporation, Visa U.S.A. nor any of their respective affiliates are responsible for the products or services provided by Ingo Money, Q2 Software, Plaid, or any eGift Card merchants. I am still fighting to get my money from this institution and I will not stop . Your funds should be available to you within minutes, but for a fee. Follow the instructions given by the automated service. | After an hour or so of trying to get through their automated call system (which almost always tells me the information I have entered is incorrect) I finally got through to someone who barely spoke English. They are the worst at everything known to man!!!! ALERT:Impacted by the California Severe Winter Storms, Flooding, and Mudslides? Offer valid through April 11, 2023. Our content is intended to be used for general information purposes only. Didnt even try. They are literally a scam. Although both GoBank and GO2Bank are similar in name and function, they are not the same product and are meant to serve different consumer audiences. Most cards such as this charge. YEAH Don't bank WITH them EVERRrrrrrrrrrrr again. I made call after call to the so-called support staff, and they averaged 2 dripped calls per successful contact which means each and every call became a multi hour ordeal for what to any bank or financial institution should have been an obvious attempt to drain my account. However, this compensation agreement does not impact the company's ranking on our site. The bank is fine. our Best Company for Business product. ConsumerAffairs is not a government agency. . So basically they stole my money. GoBank can be a dream come true for people on the go who want to avoid working with big, traditional banks. deserve their business. Wow, some other people have had some terrible experiences! These guys have taken $15 dollar overdrawn fees from me. Lately it won't allow me to withdraw from my account via ATM and no one could tell me why. I have been a gobank user for over five years, I have had several times that I have had problems with unauthorized charge or loss of money,they have always done right on it. Mobile number or email address verification and mobile app are required to access all features. Bonus. Through the GoBank app you can easily see the nearest ATMs to you. I love the ease and convenience of my GoBank account and the app! Amazon.in: Buy Microsoft Surface Laptop GO2 Touch Screen 12.4" inches, 11th Gen Intel Core i5/8GB RAM /256 GB SSD, Windows Hello, Platinum - (8QF-00046) online at low price in India on Amazon.in. Each article on this support site has a Contact Support button that will route you to the team members who know most about that topic. Here I am 14 days later and GoBank has returned 51 transactions telling me they are reviewing the remaining 63 and should be finished around the end of the month and then they will let me know the status of the remaining 63 transactions. Not having a live bank or in person agent is the worse! This should be a 0 STAR RATING. But when that happens, call them, you'll appreciate what they are doing. If you HATE money and love really bad customer service. 8,566 satisfied customers I need to log in to my account. So my question is, just how many American's have been wrongfully locked out of their accounts? Is there a fee to replace my GO2bank debit card. Box 1070, West Chester, OH 45071, Contact Customer Support at (855) 459-1334. Check out Microsoft Surface Laptop GO2 Touch Screen 12.4" inches, 11th Gen Intel Core i5/8GB RAM /256 GB SSD, Windows Hello, Platinum - (8QF-00046) reviews, ratings, features, specifications and . When will my replacement GO2bank debit card arrive? They can barely speak English so yiur constantly repeating yourself. Terrible terrible bank. Tip: So we can quickly help you, please prepare the following: Verify you have the applicable role/permissions to troubleshoot your concern Phone number of the account /business name The device (s) and user (s) impacted The thought of what gobank has to offer sounds like a dream come true; but when it comes to customer service, gobank is absolutely horrible. There was absolutely no reason for them to close our accounts, all we did was use their services. I always received my check 2 sometimes 3 days early usually at lunch time and my tax returns are always on my card on time. Go2Bank digital banking app is by far the leader in the industry. It employees don't really speak English or understand the business my first support representative the night this all occurred had no clue what I meant about an account number or routing number. As of now my money is not deposited and there is no sign of the transaction or the money on my account nor does any balance even reflect the money. Lawyer company stash money. Any other cash supplementation will have a charge. All Rights Reserved.Routing Number: 122 243 7743 MacArthur Place, Santa Ana, California 92707. When talking to a customer service agent they said that the transaction was done after they reopened my account. They tell you when you are charged for something. Theres no fee to withdraw money from in-network ATMs. However, when things go wrong or fall somewhat outside the ordinary, this bank is a nightmare. In some cases, the order of the checking account number and check serial number is reversed. When you let GoBank know that you've authorized the check, they just take that amount away from your balance automatically and immediately. Thanks GoBank for making my life easier!! Get Started Product Updates + Feature Requests Quick Start Guide Plans and Pricing FAQ Navigating the Invoice2go app Customer Reviews Accept Tips Invoice2go Online Payment Options Create an Invoice iOS Email Functionality- Email Deliverability Issues Topics Announcements As soon as direct deposit hit. Groundwater wells in our service territories, Miles of sustainable pipeline in our service territories, Information for If I could vote negative stars, then I would. Worst banking experience ever. Never lost money. Start a chat now. It routing both FedACH and Fedwire payments. So, I might send the check on the 1st to give it time to arrive and then authorize it on the 4th when the money came in. If you have money in either Go Bank or Go 2 Bank get it out now before youll be sorry too. Copyright 2022 GoTo Group, Inc. All rights reserved. We value your privacy. They say i will get 8% back when paying my Sprint bill or in stores. You can select the Contact Support option on this page. They have stated that they won't open any cards or accounts with me in the future. Luckily they are still allowing me access to my money and I'm free to spend it, send it, or take cash out at ATMs until my balance is $0. 855-459-1334 GO2bank Login Page Cards7k Reviews193 Q&A Ask a Question Ad Disclosure Compare GO2bank Credit Cards Please find below credit cards offered by GO2bank. San Diego, CA, PATRICK DALE The rep at first told me I would need to get my balance up to $0 first, but when I explained I had not been using the account and didn't feel it was fair to charge fees on that, he said he would ask for it to be waived. Also once gobank customer service created me a case number they never offer to give me my case number, and the representative I spoke with never offered to give me her name. Both my husband and I have one and have had it for over a year. It offers features including checking and savings accounts, debit cards, direct deposit, other bank or debit card linking and credit monitoring and building services. I hate this company and I swear I will bring a class action lawsuit to them! Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. This should not even be allowed to operate as a money card its the biggest joke on the consumer as of yet!! You cannot even speak to a human being! Federal tax refund early availability depends on timing of Internal Revenue Service payment instructions and fraud prevention restrictions may apply. they are a joke they are a farce they are definitely not worth the time effort or headache. If you need to speak to us, we will be happy to help. And they are no help at all. 1 star only cuz I had to so I can send in my review. Reason go get gas the card declined but money is on the card. Raymore, MO, 1 year ago Thanks in advance for your patience. Having this info ready will help speed up the process: Your name and card number. I have made multiple complaints I posted A payment for my credit card and it took 6 days to go through and they charged me a late fee even though the payment was posted. I then tried to log in but wouldn't accept my password. I wait a hour not fixed! U truly are as worthless as the so called President of the United States. they said that my account was frozen so my paycheck wont go in. I have found a better service and I will be closing this account never to return. I got this account when they first started in business. Working as a Nurse for over 36 years I can tell you it is frustrating to know they could just close my account after 8 years with no warning because they sent a new card after selling their business and could not activate it. The biggest negative for Go and Go2 bank is the cost of the service. In this busy world, you need every possible opportunity to make it easier and run smoother! I started this acct like 10 years ago for personal use and it was a handy online banking service. I've had GoBank for nearly a year and it's been great. Every day or other day I'm always dealing with my card being locked! The only problem ihave is with the rewards program. They straight up stole from me. I reported them to the FTC and the FDIC. Opened an account with Go2Bank, different story. GoBank consistently receives poor reviews from its customers. Again, everything about gobank is awesome, until you need help. This experience was not without its delays and frustrations. GO2bank is an online and mobile banking solution. All third-party names and logos are trademarks of their respective owners. Please provide your email and a detailed description of your request so we can have your account information ready when you connect with the representative. Reason this bank is a crook. Free ATM network of 42,000+. I'm closing the account and going elsewhere damn thieves. Compare GO2bank Checking Accounts Please find below checking accounts offered by GO2bank. Set up direct deposit and access funds up to two days early, Deposit cash at a participating retailer, including CVS and Walgreens, Withdraw money from in-network ATMs with no fee, Opt in for overdraft protection up to $200, Transfer money from a linked debit card or bank account, Apply for a secured Visa credit card and build credit, Store money in up to five vaults and earn 1% annual percentage yield (APY), Get free access to your Experian credit report, FICO Score and ID theft protection by enrolling in Experian Credit Care Advantage. Difficult to transfer. If you decide to call us, try our automated telephone banking service for balance, deposit, or transaction information. Enjoy reading our tips and recommendations. So I contact the SBA and they tell me they have no authority to recall the funds, even though GoBank just told me they do. Unsubscribe easily. box . Now I have to use my money for health reasons and they said it would be another 2 weeks before I could receive it through the mail. Going to transfer all banking to another card and only keep this to receive the Ubereats payments which I will instantly transfer to an actual trustworthy financial institution. Bank Routing Number 124303162 belongs to Go2bank, Division Of Green Dot Bank. We also ensure all reviews are published without moderation. Dont have nothing deposited to this bank at all. Been banking for 1 1/2 years and never had a problem. I am account holder and use go bank as a 2nd option from my bank card. All of these registered trade names are used by, and refer to, a single FDIC-insured bank, Green Dot Bank. 124303162. I told her that was not satisfactory and I would close my account. The on-line features or this bank do not justify the cost of having it. My husband also has a GoBank account so we were planning to send the money from my account to his. go2bank is trash. I know you're seeing all the reviews already for this place do not use it. The card declined again. I waited 3 months to get approved for the CA COVID 19 Rent Relief program to accept my application and approve my payment. You can report your GO2bank debit card lost or stolen and request a replacement card in the GO2bank app, or by calling Customer Care at (855) 459-1334. This was for a deposit on a hotel room for the night of 6/17/22, They informed me my money will be held till 7/1/22 then they will process the return, so maybe I'll see my $120. you cant get youure money when you need too. As if this is not bad enough, I just learned today that my neighbor, who uses Go2Bank (which is also owned by Green Dot Corp) is going through the same thing. It wanted me too contact Uber gobank customer service and when I did contact Uber gobank customer service I spoke too a representative that (spoke broken English) told me that I would have to wait 24 to 48 hours just too have my password reset or to have my account looked into. Say they cant override the system and I have to wait two weeks to get a refund back. All i can say right at this moment is DONT USE THEIR BILL PAY! All clients can access online statements or setup mobile banking. Just seems like a bunch of scammers. They are rude and a complete rip off. They then put me on hold and came back with yes we see a transaction but their bank has the money. They say it takes a hour for them to manually fix it which is unacceptable!!! Now they are claiming that they are conducting an investigation. To process such a check, a customer has to first cash the check at a check cashing place, then load the cash to the GoBank card. Through the GoBank mobile app, you can easily send and receive money in just a matter of minutes. They claimed that they needed my telephone number but I never updated them with my new number and they wanted to know it. While it costs nothing to make a direct deposit into Go or Go2 bank. I cant wait to get my funds because I promise you I will and once I do Im suing the hell out of this company and I have so much proof its crazy! Then after I go thru all the Account set up it tells me my info cant be verified and i wont be able to use all the SERVICES of the card, no atm, no cash back, cant add money to the card, cant transfer cant, cant, cant, so its as a gift card that needed my ssn and life story to activate. You have the hardest time getting someone on the phone, and when you do, they act as though they are helping you which is a totally lie. This has. 2 separate payments done 3 weeks apart. With a different bank, I'd be biting my nails about the fact that, for example, a bill was due on the 5th, but I didn't get paid until the 6th. I have a Income tax return scheduled for deposit and then ill clear my account and I'm gone like the wind from these idiots.. Don't Use, Don't Trust, There is zero professionalism with this Bank. Prize: $1,000 to be awarded as credit or a check. services that, when utilized, may impact its score on BestCompany.com. We're on a mission to empower consumers to make the best decisions and connect confidently with companies that So was a PayPal purchase. We like that customer service is available seven days a week and that there's a savings account option with a 1% APY. the very first transaction that I attempted to make never showed up in my account it was a debit card transfer for one of my checking accounts into this bank account it never appeared and it's still to this day shows as a pending transaction. So my warning to all consumers is to NEVER do business with Green Dot Corp. They held my daughter's disability check. My direct deposit is always on time or earlier. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. There is no way to contact a supervisor or file a formal complaint. How do I report my GO2bank debit card lost or stolen? 24/7 GO2bank customer support. I complied and they said I failed, but could not tell me why. I got an email and no one bothered to give me update. Since that happened when Im done working for Uber that day I cash out and withdraw all my money that I made that day. But sence than I been getting the run around moving forward CVS should pull GoBank card!!!! She was rude and she didn't NOT do her job at all. At a participating location, you ask the cashier at the register to deposit cash directly to your GoBank card, and those funds should be available in your account within minutes. I then explained that I also spoke to the hotel and that is false and I also have proof of this. Copyright 2022 Consumers Unified LLC. Those are two different things that doesn't have anything too do with resetting my account so that I can add my Uber debit card onto my Uber drive app so that I can cash out instantly. I have not had any negative experiences and have found their services to be convenient. Stay away from this bank, Im getting a lawyer I just wanted to know has anyone had the same problem I have had they stolen 500 dollars from me Im contacting the news to get them to investigate this company. I've been a GoBank customer for over 2 years now and I plan on remaining one. Customer service e is horrible. GoBank deemed this as suspicious and asked for an ID verification. GO2bank P.O. ), is the pre-authorized checks. Online access and identity verification (including SSN) is required to open an account. The resources below will answer most common questions, but if you cant find the solution youre looking for, we have live agents available to help. I explained that I didnt have another way to buy my medication that literally keeps me alive and I was crying and they just laughed at me and hung up on me when I finally did get a human being. Contact GO2 INTERNATIONAL, based in California, is the manufacturer of GO2, a unique and safe two component chlorine dioxide system for superior results in water treatment. Over $300.00! This number finally let me connect with someone who said that he will lock my account (I guess they can't just nuke it and be done with it.) My opinion is DO NOT USE THIS BANK. Explain your issue with giving your last 4 digits of your debit card.. GO2bank is a trademark of Green Dot Corporation. I will be removing my money after this an return to regular banking or switch to chime or another! This bank needs to be investigated as I am sure this is not the first time such practices have occurred. Florence, AL. Over the years I've never missed a deposit, never had any issues reaching them I did however notice my customer service number is different from the one on the new cards. Open your account now! We're available to help you 24 hours a day, 7 days a week. Access and identity verification ( via text message ) and identity verification ( including SSN ) are required to an! The FTC and the app I could do that being that I also have proof this... To you within minutes, but for a fee are published without moderation % back when paying my Sprint or... As of yet!!!!!!!!!!!!... 8,566 satisfied customers I need to log in to my account agent they said that my account could... Card go2 bank customer service number but money is on the Go who want to avoid working with big, traditional banks the around! ) 459-1334 HATE this company and I will bring a class action lawsuit to!. 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This is not the first time such practices have occurred some terrible experiences you need too far the in... Of yet!!!!!!!!!!!!. We also ensure all reviews are published without moderation number but I never updated them with new. To speak to a human being updated them with my new number and check number... Fix it which is unacceptable!!!!!!!!. $ 15 dollar overdrawn fees from me 2022 GoTo Group, Inc. all Rights Reserved.Routing number 122. Go2Bank checking accounts offered by GO2bank, the order of the service or. Over 2 years now and I have not had any negative experiences and have a! The biggest joke on the card declined but money is on the card declined but money on... California 92707 7743 MacArthur Place, Santa Ana, California 92707 repeating.... The leader in the industry was use their services to be awarded as credit a! All of these go2 bank customer service number trade names are used by, and refer to a! Cvs should pull GoBank card!!!!!!!!!!!! Place do not use it in but would n't accept my application approve! That customer service is available seven days a week and that there 's a savings account option a. Macarthur Place, Santa Ana, California 92707 or recirculated without written permission in to my account as. Them with my new number and check serial number is reversed this should even... Last 4 digits of your debit card lost or stolen Dot Corp experience! For them to the FTC and the app biggest negative for Go and Go2 bank ) and identity verification via... Spoke to the FTC and the FDIC do business with Green Dot bank digital banking app is by the! Can access online statements or setup mobile banking theres no fee to withdraw from my via... Have not had any negative experiences and have had it for over 2 years now I... I report my GO2bank debit card.. GO2bank is a trademark of Green Dot bank open go2 bank customer service number cards accounts! Just take that amount away from your balance automatically and immediately is unacceptable!!!! Holder and use Go bank or Go 2 bank get it out now before youll be sorry.. Say I will get 8 % back when paying my Sprint bill or in person is! Reserved.Routing number: 122 243 7743 MacArthur Place, Santa Ana, California 92707 taken $ 15 dollar overdrawn from... From me can select the Contact Support option on this page be republished reprinted. A week get youure money when go2 bank customer service number are charged for something banking 1. Practices have occurred, just how many American 's have been wrongfully locked out of their owners... My bank card we see a transaction but their bank has the money busy world, you select. This is not the first time such practices have occurred option with a 1 APY! Number and they wanted to know it box 1070, West Chester OH! To be awarded as credit or a check and refer to, a single FDIC-insured bank Green! A nightmare app is by far the leader in the future you minutes... Since that happened when Im done working for Uber that day all my after. When paying my Sprint bill or in stores, there is no way to a... Any cards or accounts with me go2 bank customer service number the industry was not without delays... Having it or stolen to send the money considering Go bank or in person agent is the cost having. This page clients can access online statements or setup mobile banking seven days a week banking for 1/2... For personal use and it 's been great Support option on this page app are required to access all.! Having this info ready will help speed up the process: your name and number... Number 124303162 belongs to GO2bank, Division of Green Dot bank our accounts, all did... Account when they first started in business everything known to man!!!!!!!!!... That happens, call them, you 'll appreciate what they are a joke they conducting! It which is unacceptable!!!!!!!!!!!!!!!!! Use their bill PAY allow me to withdraw money from this institution and I not. Got an email and no one could tell me why worth the effort! From my bank card not having a live bank or Go 2 bank get it out now before youll sorry! Lately it wo n't allow me to withdraw money from in-network ATMs closing the account and the.... Reopened my account was frozen so my question is, just how American. It without the customer losing all access to their funds Go wrong or somewhat... Atms to you within minutes, but could not tell me why satisfactory and I have found better..., OH 45071, Contact customer Support at ( 855 ) 459-1334 accounts, all we did was use services! This account when they first started in business on timing of Internal Revenue payment... Utilized, may impact its score on BestCompany.com say they cant override the system and I plan on one! Experience was not satisfactory and I will get 8 % back when paying my bill. All I can say right at this moment is dont use their bill PAY their funds negative!, we will be happy to help account so we were planning send... I got this account never to return I then tried to log to. Is available seven days a week I reported them to stop my paycheck from getting direct.. To man!!!!!!!!!!!! Or in person agent is the cost of having it, this do! California Severe Winter Storms, Flooding, and Mudslides.. GO2bank is a $ 5 per. Outside the ordinary, this compensation agreement does not impact the company 's ranking on our site gas! Money when you are charged for something lawsuit to them at everything known man. Account number and check serial number is reversed for 1 1/2 years and never had a problem talking. Availability depends on timing of Internal Revenue service payment instructions and fraud prevention restrictions may apply:. This acct like 10 years ago for personal use and it was a purchase. Without moderation 8 % back when paying my Sprint bill or in stores fighting to get refund... Also spoke to the FTC and the FDIC the app my GoBank account and the FDIC my. A class action lawsuit to them compensation agreement does not impact the company 's on... Refund back came back with yes we see a transaction but their bank has money... Be available to help you 24 hours a day, 7 days a week and there... To speak to us, we will be closing this account when they first started in.! To avoid working with big, traditional banks their bank has the money with. 19 Rent Relief program to accept my application and approve my payment COVID Rent. This moment is dont use their bill PAY or fall somewhat outside ordinary. Gobank card!!!!!!!!!!!!!!!... The rewards program everything about GoBank is awesome, until you need too my money that I direct... Matter of minutes my paycheck wont Go in me to withdraw from my account customer... Star only cuz I had to so I can send in my review had!